A: Yes, USA TonysJumpers provides safe and clean jumpers to our clients. Our jumpers are sanitized on a weekly base and deliver to our clients with satisfaction.
Q: How do I know that you’ll show up?
A: USA TonysJumpers will always confirm your order at the time you place your order online or over the phone. In addition, we will call you a day before your event to confirm.
Q: What time do you deliver & pick-up the jumper?
A: Our normal delivery schedule is from 8:00 am and pick-up schedule at anytime. We also will accommodate with our customer’s flexibility schedule. The delivery window time is 1 hour from your scheduled time and pick up window time is 2 1/2 hour.
Q: Do we have to put a deposit?
A: No, but we do require that you provide us with a credit card to hold your reservation.
Q: Is there CANCELLATION FEES?
A: YES, once we confirmed the reservation with you, we are obligated to provide you with the product you ordered. Therefore, there will be a $50 cancellation fees apply to any products you reserved UNLESS it is due to rain. No EXCEPTIONS.
Q: How far in advance do I need to reserve?
A: We recommend if you have important schedule event to reserve at least 2 weeks in advance. You can, however, call/text us at anytime to check the availability to ensure that you will be guaranteed to get the party theme that you like.
Q: What if it rains?
A: If it sprinkles, all jumpers will have covers. In addition, we have tarp to cover the entire jumper at NO extra charge. Dry, Clean, and same Fun. Once the jumper has been set up, there will be NO refunds. If it is heavy rains, we will not deliver due to safety reasons.
Q: What if the water gets into the jumper? What should I do?
A: All jumpers have draining system at all four corners. All you need to do is use a dry towel and push water toward the four corners to get the water out of the jumper. Make sure the jumper is dry before letting your kids jump.
Q: How many children can use the jump safely?
A: USA TonysJumpers jumps are equipped with safe stepping platforms for children to access in and out of the unit. Most of our jumps can accomodate anywhere from 8 to 10 children (under the age of twelve) at a time. Please note that the older and larger the guest(s) is/are, the risk of overcrowding and injury will be greater. SUPERVISIONS ARE REQUIRED AT ALL TIME!
Q: Do you set up in parks?
A: USA TonysJumpers do set up in parks. You need to contact the park in advance to determine the requirements needed to set up. We do have generators available. $50 deposit will be required and NO refund if cancelled.
Q: How much room do I need?
A: Our standard jumper is approximately 13’x13′. The room should be at least between 14 ft. to 15 ft.
Q: Can you set up on the slanted driveway?
A: Yes, so as long as your driveway is a size of two car garage width. We secure our jumpers with sandbags.
Q: How long does it take to set up and take down?
A: Our setup and take down usually take about 15 minutes by our experienced employees.
Q: Does the blower need electricity?
A: Yes, but we will provide a 100 foot extension cord. You will need a standard 110 volt outlet near where you like the jumper to be set up. If no outlet is available, we do have generators for your convenience to rent.
Q: What if the blower suddenly went off?
A: Get everyone out of the jumper IMMEDIATELY. Check and perform the followings: (1) Check the connection from the outlet to the extension cord to the blower, (2) Check circuit breaker if it trips, (3) Check the two air pipes on the back of the jumper for any holes, rip, leaks, (4) Call us immediately.
Q: Do you have any kind of insurance?
A: Yes, we do have the manufacturer insurance for any malfunctioning of our products. ADULT SUPERVISIONS ARE REQUIRED AT ALL TIME.
